Job Summary

Responsible for developing new business prospects and interacting with existing Members to increase sales of the Society’s products and services

Key Tasks and Responsibilities
  • Identifies, monitors and maintains customer base through efficient interactions and analyzing any changes in Members’ needs
  • Plans and implements various outreach events such as member education days and other innovative member recruitment campaigns to deliver the Sacco membership growth strategy
  • Interacts with potential Members to understand their individual requirements and recommends improvement strategies to ensure achievement of all Sacco objectives.
  • Develops and maintains relationship with business owners, individuals, corporate executives and influential personnel within their area of operations.
  • Conducts door-to-door direct selling to obtain new Members and retain the existing ones.
  • Seeks customer feedback on the Society’ products.
  • Administers Member queries on the Society’s products, manages effective resolution of all customer complaints in their portfolio.
  • Create member accounts and ensure relationship management.
  • Ensures compliance with KYC and due diligence.
  • Achieves the set individual targets in terms of Member numbers and value.
Generic duties and responsibilities
  • Submits weekly & monthly sales reports to the Sacco Manager.
Knowledge , Skills and Attributes
  • Strong communications and interpersonal skills
  • Report writing skills
  • Numeric skills
Key Result Areas
  • Number of members recruited
  • Number of existing members retained
  • Improved customer satisfaction

Qualified applicants should email their applications to on or before 5:00 pm on Friday 12 th January,2024. Kindly indicate the specific branch you are applying for in the subject line of your application.


Job Summary

We are seeking a dynamic and experienced individual to fill the position of Outreach Coordinator in our thriving financial institution. The successful candidate will play a pivotal role in overseeing the day-to-day operations, driving growth, and ensuring the overall success of the Sacco. As the Outreach Coordinator, you will be responsible for leading a dedicated team, managing financial resources, and implementing strategic initiatives to enhance the Sacco’s performance.

Key Tasks and Responsibilities
  • Develop and implement strategic plans in alignment with the Sacco’s goals and objectives.
  • Provide visionary leadership to drive the Sacco’s growth and sustainability.
  • Oversee the financial health of the Sacco, including budgeting, forecasting, and financial reporting.
  • Ensure compliance with regulatory requirements and best practices in financial management
  • Foster positive relationships with Sacco members, addressing their needs and concerns.
  • Implement strategies to attract and retain members, ensuring a high level of member satisfaction
  • Efficiently manage day-to-day operations, optimizing processes for effectiveness and member service.
  • Implement and monitor internal controls to safeguard Sacco assets.
  • Identify and mitigate risks associated with the Sacco’s operations.
  • Develop and implement risk management policies and procedures.
  • Lead and motivate a dedicated team, providing guidance and support for professional development.
  • Foster a collaborative and positive work environment.
  • Ensure compliance with relevant laws, regulations, and internal policies.
  • Collaborate with regulatory bodies and stakeholders to maintain good governance practices.
Qualifications and Experience
  • Bachelor’s degree in Business Administration, Finance, or a related field. Master’s degree is a plus.
  • Proven experience in a leadership role within a financial institution, preferably in a Sacco or credit union.
  • Strong financial acumen and understanding of cooperative principles.
  • Excellent communication and interpersonal skills.
  • Knowledge of regulatory requirements related to financial institutions.
Key Result Areas
  • Increase in the number of SACCO members.
  • Growth in total savings deposits.
  • Adherence to risk management policies.
  • Increase in the total loan portfolio.
  • Introduction of new financial products/services.

If you are a results-oriented leader with a strong commitment to cooperative values, we invite you to apply for this exciting opportunity to contribute to the success of our Sacco. Join us in making a positive impact on the financial well-being of our members and the community. To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position to on or before 5:00 pm on Friday 12 th January ,2024 .