Empowering Our Team
Today, we’re thrilled to reflect on our recent staff training held over the weekend in Maua, which concluded on October 20th. This intensive two-day program has been a remarkable success, equipping us with the skills and knowledge to serve our customers and community better.
The training covered a wide range of essential topics, including Unity Sacco’s products, KYC and AML compliance, excellent customer service, sales and marketing skills, and effective communication. Each session was designed to address the specific needs of our staff and to enhance our ability to meet our customers’ expectations.
Our staff now has a deeper understanding of the products and services we offer, ensuring we can provide accurate information and tailored solutions to our customers. The focus on compliance with KYC and AML regulations has strengthened our commitment to maintaining the highest standards of integrity and security.
Customer service was a key component of the training, emphasizing the importance of delivering exceptional experiences at every touch-point. We practiced new techniques for resolving disputes and retaining customers, which will help us build stronger, long-term relationships.
As we return to our daily operations, the benefits of this training are already evident. Our team feels more confident, motivated, and equipped to handle the challenges ahead. We’re committed to applying what we’ve learned to enhance our service delivery and contribute positively to our community.
The success of this training marks a significant step in our ongoing journey of growth and improvement. We look forward to seeing the positive impact it will have on our customers and our community. By investing in our staff, we’re not just improving our operations; we’re also reinforcing our dedication to the values that Unity Sacco stands for.
Thank you to everyone who made this training possible, and to our dedicated staff for their enthusiastic participation. Together, we’re building a brighter future for Unity Sacco and the community we proudly serve.
#FinancialEmpowerment
